When visitors voluntarily complete a guest profile or contact form, The Waterfall Group records the provided data. This information may include personally identifiable information like a name, phone number, or email address. We record this information to ensure a timely and appropriate response to inquiries about the resort, and to deliver personalized service to each guest. All guest profile and contact information is stored in a private database with world-class security features to protect against unauthorized access.
Certain members of The Waterfall Group crew have access to voluntarily provided guest profile information to enable the delivery of better and more personalized service. When service delivery requires it (for example to charter a sea-plane flight to the resort), crew may share selected guest data with contracted third-party service providers. The Waterfall Group never shares its list with or sells information to other companies outside The Waterfall Group.
Web visitor and profile data may be kept indefinitely. Guests and website visitors may opt out or manage communication preferences here or by calling 800-350-3474.
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