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Privacy Policy

Effective 1/1/2014

Information obtained through SteamboatBay.com is handled respectfully and discreetly under The Waterfall Group privacy policy. Any data we obtain about our guests or web site visitors is only utilized by our staff to deliver better a better guest service experience or web site experience. We never sell information to third parties, and only disclose guest information to suppliers when necessary for service delivery (for example to charter a sea plane flight to the resort).

Questions or disputes about the Privacy Policy may be directed to Geoff Stevens at 800-350-3474 or privacy@steamboatbay.com.

The Waterfall Group collects general information that is not personally identifiable about web visits to SteamboatBay.com. Sometimes we use cookies to recognize repeat visitors to our website, but these cookies do not include any personally identifiable information. We use this data to understand how visitors find and experience our website so that we can continuously improve its usefulness. We may share this general information in aggregate with contracted third parties to help us improve the site.

When visitors voluntarily complete a guest profile or contact form, The Waterfall Group records the provided data. This information may include personally identifiable information like a name, phone number, or email address. We record this information to ensure a timely and appropriate response to inquiries about the resort, and to deliver personalized service to each guest. All guest profile and contact information is stored in a private database with world-class security features to protect against unauthorized access.

Certain members of The Waterfall Group crew have access to voluntarily provided guest profile information to enable the delivery of better and more personalized service. When service delivery requires it (for example to charter a sea-plane flight to the resort), crew may share selected guest data with contracted third-party service providers. The Waterfall Group never shares its list with or sells information to other companies outside The Waterfall Group.

Web visitor and profile data may be kept indefinitely. Guests and website visitors may opt out or manage  communication preferences here or by calling 800-350-3474.

Welcome to the Club.

For guest reservations or more information:

Questions or disputes?

Contact Geoff Stevens at 800-350-3474

privacy@steamboatbay.com